We are a Southampton based company with years of experience helping people find the right mortgage.
Every mortgage adviser you speak to will be fully qualified and able to offer advice on what is right for you. The adviser chosen for you will manage your application from start to finish, keeping you informed throughout the whole process.
We are proud to adopt the FSA's principles of 'Treating Customers Fairly'
This includes:
The way we do business
We will be open and straightforward with you and conduct our affairs with honesty. We want you to be happy to build a long-term relationship with us.
Meeting your needs
- We will ask you questions about your needs and circumstances before we advise you.
- We will only recommend suitable products and services that you can afford.
- We will offer access to a wide range of products to enable your needs to be met. If we are unable to find a suitable product for you we will let you know.
Before you accept our advice, we will clearly explain the main benefits and risks to you. Our charges (if any) will not be excessive for the work we do for you.
Listening to you
We may occasionally ask you for feedback on how we can improve our service to you. If you wish to complain, we promise to handle your complaint fairly.
How Can You Help Us?
Your personal information
Please provide as much information as you can on your income and outgoings. This will help us to recommend products that you can afford.
Understanding our advice
Please let us know if anything we say to you is unclear or if any documents we show to you are confusing. We will do everything we can to ensure you understand our advice.
It’s nice to finally find a mortgage broker who is both polite and sympathetic...I can’t thank you enough for all your help and I will be recommending anyone I can to you"
Roger, Sudbury
...every time I phoned I was met with an understanding and helpful voice, and could always speak to the person managing my case"
Hannah, Portsmouth
...I genuinely felt I could relax in the knowledge that you were doing everything you can to complete my application as quickly and simply as possible...
Adam, Essex
...your friendly persona made the whole transaction painless and exceeded my expectations by a country mile...it's heartening to find a company who employs a professional to do a professional job
Peter, Suffolk